September 28, 2018 · Business Development, Business Leaders

Steve Ritchie apologizes to his customer base. Steve Ritchie is the Chief Executive Officer of Papa John’s, a pizza delivering company with a large number of franchises throughout the country. The reason why Steve Ritchie made his sincere and heartfelt apology to Papa John’s customer was that a couple of racially insensitive comments and statements make by a person inseparably associated with the company came to the public attention. The first of these racially insensitive incidents involve said person using a racial slur during a conference call. The second of these racially insensitive comments and statements involve said person blaming the NFL’s lack of ability to stop its players from protesting during the national anthem for a drop in Papa John’s sales. The apology was dispatched in a letter to all Papa John’s customers.

In his apology, Steve Ritchie assumed the duty of remedying the bad light shown on the company by these racially insensitive comments and statements made by a person inseparably associated with the company. He unequivocally stated that this sort of behavior from an employee would under no circumstances be tolerated by the company and that those views and values are by no means shared by the company, whose members are comprised of 120,000 decent and hardworking persons of the very community in which its customer reside. According to USA Today, Steve Ritchie also stated that the company will undertake to address concerns as to the company’s culture, diversity, and inclusive by hiring outsider auditors to audit those aspects of the company. President and CEO Steve Richie, in addition, stated that the company will send out many members of its senior management executives to their franchises across the nation to listen to the concerns and questions of their employees and franchises. Steve Ritchie concludes his apology by thanking Papa John’s customer for being loyal customers.

 

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